Date Posted:

February 5, 2025

Salary:

$111,779.20 – $154,814.40 Annually

This position is scheduled to receive salary range increases on the following dates:

Effective June 27, 2025 – 4.00% increase

Salary may be negotiable within the range listed above, based on position requirements and successful candidate’s qualifications, subject to appropriate authorization. 

OPEN TO THE PUBLIC
This recruitment is Open to the Public and will establish an open eligible list. This eligible list will be used to fill current and future Human Services Manager, Senior positions within Child Support Services. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY

This recruitment is scheduled to close at 11:59 P.M. (PST) on Monday, February 10th, 2025.
This recruitment will remain open for a minimum of five (5) business days or until the needs of the County are met. Qualified applicants are encouraged to apply immediately.
 

CHILD SUPPORT SERVICES (CSS)
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 325 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.

Click here for more information of Child Support Services.

Click here for more information about the County of Orange.

Under general direction of the Human Services Deputy Director this manager will:

Have oversight of a major functional area within Child Support Services.

Contribute as a Senior Leader of the department, providing strategic level guidance and recommendations to the Executive Team.

Work with staff to develop initiatives, proposals, project plans and briefing materials to guide Department operations.

Be responsible for strategic planning to ensure focus on performance measures and customer satisfaction/service.

Establish collaborative working relationships with internal and external partners to ensure cohesive partnerships built on transparency and effective communication.

Effectively interact with all levels of staff and the management team to contribute to the achievement of department goals by positively influencing the decision-making process.

Ensure a cost effective and efficient allocation of resources between and among teams/units, evaluate efficiencies, and devise/implement solutions to enhance organizational effectiveness.

Oversee personnel matters, which include hiring, employee development and disciplinary actions regarding staff.

Effectively apply leadership skills to promote positive work environment, to motivate/engage staff, and obtain buy-in.

Qualifications:

The ideal candidate will be an experienced manager with at least two (2) years of progressive managerial experience and a minimum of five (5) years of experience working with health and human services, government, public service and/or child support laws, regulations, policies and/or business practices. Must include 2 years of lead/supervisory experience.

Child Support Experience & Technical Skills

Experience working with Child Support laws and Child Support regulations and policies

Extensive knowledge of Establishment, Collections and Enforcement strategies, Federal/State Performance Measures and Customer Services initiatives

Extensive experience performing program, organizational or administrative analysis, legislative analysis and/or high level casework

Extensive experience facilitating and coordinating projects and teams, providing project leadership, advice and recommendations, technical direction and expertise, ability to evaluate progress, and resolution of issues related to project areas or work assignment

Experience in managing projects, developing timelines and documenting findings

Experience in training, developing training curriculum and session materials to successfully engage with the targeted audience

Experience in collaborating with external organizations and building partnerships for the benefit of the community and program

Experience in marketing campaigns and branding to support program awareness and effective communication

Leadership | Managerial Skills

Fostering a collaborative approach across all program support and operational functions in support of achieving the Department’s mission

Providing thoughtful information and analysis that furthers data-driven decision-making and engages all levels of participants in contributing to the process

Leading cross-functional projects/initiatives through the establishment of goals, resource plans, and development of status reports and summary documents

Supervising and leading various levels of support staff, as well as partnering with Human Resource Services on staff management issues

Training, directing, and evaluating subordinate staff and maintaining team objectives and standards with minimal direction and control

Working collaboratively with direct reports to align personal development and goal achievement with business objectives

Designing, building and fostering a culture of employee engagement including formal employee recognition programs

Maximizing organizational growth and professional development of staff and future leaders by designing and sponsoring professional development and rotational programs

Judgment | Decision Making Skills

Identifying and resolving technical issues and problems through good judgment and decision making utilizing technical expertise

Analyzing problems and proposing solutions while dealing with changing priorities

Proactively and effectively formulate strategies supporting departmental goals; make decisions consistent with department objectives and strategic goals

Relationship Building | Effective Communication Skills

Developing and delivering effective written and verbal communication with various audiences, i.e. service providers, vendors, department managers, and agency/department customers

Creating rapport and conducive working relationships with internal and external stakeholders and/or partners

Using diplomacy when dealing with challenging situations and/or people

How To Apply:

https://www.governmentjobs.com/careers/oc/jobs/4804154/human-services-manager-senior