Date Posted:

March 10, 2025

Salary:

$175,000 to $225,000

About the Organization

Golden State Connect Authority (GSCA) is a leading open access, fiber network operator dedicated to expanding broadband access in underserved communities in rural California. By partnering with municipalities, contractors, and rural stakeholders, we deliver reliable, scalable networks that empower local residents and businesses. As a wholesale provider, we enable Internet Service Providers (ISPs) to offer exceptional service to their communities through our Open Access network.

GSCA’s Operational Partner is UTOPIA Fiber, the largest open access, fiber network administrator in the U.S. This position will work with and support the UTOPIA Fiber Operations Team.

Position Overview

The Operations Lead will oversee and manage all operational activities in California, coordinating closely with the Executive Teams of both Golden State Connect Authority and UTOPIA Fiber. This individual will oversee network operations, field services, customer order fulfillment, and infrastructure protection. They will act as a critical liaison for ISPs operating on our open access network, ensuring they are successful in delivering high-quality service and exceptional customer experiences. This role also includes engaging with local municipalities, leveraging a data-driven approach to performance management, and maintaining compliance with utility and operational regulations.

Key Responsibilities (see link for full description):

• Operational Leadership
• Internet Service Providers Recruitment & Management
• Field Services Management
• Infrastucture Protection and Compliance
• Customer Order Fulfillment
• Data-Driven Performance Management
• Stakeholder Engagement
• Collaboration with Executive Leadership

Qualifications

• https://goldenstateconnect.org/careers/
• Education & Experience
  • Bachelor’s degree in Telecommunications, Engineering, Business Administration, or a related field.
  • 10+ years of experience in public works or community-wide project management, with at least 5 years in a senior leadership role.
• Technical Expertise
  • Experience managing utility locating contractors and ensuring compliance with state regulations.
• ISP and Stakeholder Management
  • Proven ability to manage relationships with ISPs, ensuring their success on an Open Access network.
  • Strong interpersonal and communication skills for building partnerships with ISPs and community stakeholders.
• Leadership & Communication
  • Demonstrated ability to lead cross-functional teams and manage complex priorities.
  • Excellent written and verbal communication skills for internal and external collaboration.
• Data-Driven Management
  • Expertise in using KPIs and metrics to drive operational excellence and improve customoer experiences.
• Preferred Qualifications
  • Experience with Open Access fiber networks and wholesale telecommunications models.
  • Familiarity with California utility and operational regulations.
  • 10+ years of experience in telecommunications or network operations, with at least 5 years in a senior leadership role.
• Key Competencies:
  • Results-driven leader with a focus on operational excellence.
  • Exceptional relationship-building and stakeholder management skills.
  • Strong problem-solving, strategic thinking, and organizaitonal abilities.
  • Detail-oriented with a commitment to delivering outstanding customer and ISP experiences.

How To Apply:

Please submit cover letter and resume to the attention of Barbara Hayes at bhayes@rcrcnet.org no later than Friday, March 21, 2025. A team comprised of representatives of Golden State Connect Authority and UTOPIA Fiber will review submitted materials and conduct interviews. All initial interviews will be conducted virtually. It is anticipated that interviews will take place during the last week of March and/or first week of April 2025.