Date Posted:

January 2, 2025

Salary:

$10,286 – $12,503/Monthly

Description:

The Retirement Member Services Manager oversees SCERA’s Member Services Section, supervising staff who provide customer service to the active members of the retirement plan. The position serves as a working manager, currently with three direct reports, and will focus on enhancing SCERA’s customer service model for active, deferred, and transferred members, from date of hire to retirement. This position will also be responsible for supporting the development of the team through focused training and coaching to ensure they have the skills and resources needed to deliver high-quality service. Other duties include overseeing eligibility for service and disability retirement, service purchases, and other retirement related transactions, managing the disability retirement application process, collaborating with management on policy and strategic direction of the plan, counseling members, interpreting, and applying regulations and laws governing retirement benefits administration, and supervising the maintenance of retirement records and the calculation of monthly benefit payments.

Qualifications:

Experience & Education: Any combination of work experience and education which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, this would include four years of increasingly responsible experience in benefits administration, including involvement with retirement benefits, preferably in a California government agency retirement office, including at least one year at a lead or supervisory level, and a Bachelor’s degree, or equivalent, in business administration, public administration, management, benefits administration, finance, economics, accounting, human resources, or a related field. Experience in medical terminology with the ability to analyze complex medical data and computer experience are highly desirable. License: Possession of a valid driver’s license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

How to Apply:

https://www.governmentjobs.com/careers/sonoma/jobs/4752209/retirement-benefits-services-manager

Filing Deadline:

1/15/2025