Senior Member Engagement Manager
California State Association of Counties (CSAC)
Date Posted:
May 6, 2024
Salary:
$100,000 – $150,000 yearly
Description:
The Sr, Member Engagement Manager is responsible for managing the day-to-day activities of CSAC member services and engagement. This includes serving as a CSAC ambassador to counties, representing the association at formal and informal county events, communications management, and oversight of all large conferences and meetings. Duties also include supervision of professional support staff and budget management.
Job Duties:
- Establish effective communication strategies to keep members informed about the Association’s activities to tell the county story.
- Participates in collaborative projects with the Director of Public Affairs to ensure consistent and positive Association brand messaging.
- Planning and content development of CSAC local and regional outreach and public awareness materials.
- Oversees the development and implementation of programs, policies, and procedures to implement member engagement, strategies.
- Prepares scripts, sets meeting agendas, and monitors project flows.
- Coordinates and oversees the content development of member publications and the association’s website.
- Identifies opportunities to enhance member engagement activities and programs.
- Supervises staff to prioritize and assign work; conduct performance evaluations; ensure staff is trained and understand policies and procedures; maintain a healthy and safe working environment; and, make hiring, termination, and disciplinary recommendations.
- Administers and monitors the departmental budget including allocating resources and approving expenditures.
- Participates in collaborative projects with partnership programs (ex., Corporate Associates, Finance Corp., ILG, CCS); identifies program and/or member needs and provides resources and solutions.
Distinguishing Characteristics:
The Sr. Manager of Member Engagement manages a budget and supervises subordinate staff.
Knowledge Required:
- Principles and practices of association management and/or member/customer service;
- Developing and implementing new strategies;
- Publication / marketing development process;
- Internet/web development, video production and social media;
- Principles of personnel management and supervision including planning, coordinating, and evaluating the work and activities of staff
- Budgetary principles
Skills Required:
- Communication skills to craft compelling stories;
- Report writing techniques;
- Public speaking/presentation skills;
- Supervising and evaluating employees;
- Operating a computer and applicable software applications;
- Preparing and monitoring budgets;
- Refined communication and interpersonal skills; must be able to interact with coworkers, supervisors, general public, etc. sufficiently to exchange or convey information and receive work direction.
Minimum Qualifications:
Bachelor’s Degree in and five years’ experience in communications, public affairs, association management, or association member services plus three years in a supervisory role; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
How to Apply:
Please send a letter of interest and resume to resumes@counties.org.
Filing Deadline:
Open until filled